Learn more about Accessibility Services at UHN
Wheel-Trans is a transportation service for people with physical challenges that make it hard to get around. The TTC runs the service. It uses accessible buses and also has contracts with taxi companies.
Contact Wheel-Trans
Website: Wheel-Trans
Phone: 416 393 4111
Who can use Wheel-Trans?
TTC Wheel-Trans provides a safe and reliable transit option for persons with disabilities to travel with freedom and dignity. Applicants may be eligible for Wheel-Trans service if their disability prevents them from using TTC’s conventional transit for all or part of their trip. Disabilities may be permanent and/or temporary and are those identified in the Ontario Human Rights Code including, but not limited to physical, sensory, cognitive and mental health disabilities.
If your disability prevents you from using conventional transit some or all of the time, then you may wish to apply. Eligibility is not based on disability type, income or age. It is based solely on the presence of a disability that impacts a person’s ability to travel on conventional transit.
How do I apply?
The Wheel-Trans eligibility application form (the application) is available below, or by email WTeligibility@ttc.ca or by calling 416-393-4111Call: 416-393-4111. Alternative accessible formats are available upon request.
Please make sure to save the PDF application form to your computer, prior to completing.
Once you have completed your section, please have a registered health care professional complete section C. The list of TTC approved health care professionals includes: Physician, Psychiatrist, Physiotherapist, Optometrist, Audiologist, Psychologist, Chiropractor, Occupational Therapist, Speech Language Pathologist, Registered Nurse or regulated/licensed MSW (Master of Social Work). A complete list is also on the application form.
Please review the
frequently asked questions page for new customers.
For more information on Wheel-Trans services, forms and eligibility processes, please visit the
TTC Wheel-Trans website.
After you submit a completed application form, TTC Wheel-Trans will review and determine if you require a functional assessment. Functional assessments may be requested to ensure that we correctly determine your eligibility and provide you with the level of service that is the best match for your transit abilities.
When will I find out if I am approved?
If your application is complete, and you do not require a functional assessment, an eligibility decision will be made in 14 days or less.
If you do not qualify, you can appeal this decision. The letter will explain how to do this. Your health care team might be able to help with this.
How much does Wheel-Trans cost?
The cost of a Wheel-Trans ride is the same as a regular TTC fare. You need to pay the driver using tickets, tokens, a transit pass or cash. If you pay cash, you will need to have the exact fare.
What else do I need to know?
A support person accompanying a person with a disability is not required to pay a fare when travelling on the TTC. Customers with disabilities who travel with a support person on the TTC must apply for a TTC Support Person Assistance Card to be eligible for this fare exemption. A support person is someone who assists the card holder with communication, mobility, personal care/medical needs or with access to goods, services or facilities.
Upon payment of fare by or for the card holder, the Support Person Assistance Card permits one (1) support person to travel with the card holder on the TTC on a single fare. Additional companions must pay a fare. A card holder may travel with different support persons at different times.
How do I get more information?
For more information, call 416 393 4111, or
visit the Wheel-Trans website.
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