Getting Started

To access your email from an Interner browser while off-site, you will be required to use either VPN or complete Multi-Factor Authentication (MFA).

When accessing your O365 Portal for the first time, you will be prompted to set up MFA.

• What is MFA? This is a new security feature for off-site access to O365, which requires user ID, password and another authentication method for log in.

 

Upon first logging into the O365 Portal, you will be required to enter a phone number. We recommend you use a personal mobile phone number to access your account from anywhere.

You may also add an extension or landline number, however, you will need to be by that phone to complete MFA. Note, to add an extension number, you will need to enter a four-digits and the # sign.

There are three authentication methods you can use for MFA:

Mobile Device Management (MDM) is a UHN service designed to balance demands for greater mobile device choice and flexibility with the need to keep hospital systems, health information, and confidential data secure.

If you wish to use a personal mobile device for work (Email, Epic, MS Teams), you can do so by enrolling your device in UHN’s MDM service.

Instructions are available to staff by logging into UHN’s Intranet here and heading to the UHN Digital Page, where you will find MDM and Bring Your Own Device (BYOD) information.

If you require assistance, contact the Help Desk: 416 340 4800 ext. 4357

You can also enroll into MFA and set up your authentication methods through the MFA User Portal at https://mfa.uhn.ca 

You can access the MFA User Portal both on and off-site. This will come in handy when you need to change any MFA settings while on UHN site, such as your authenticator phone number or method. 

• STEP 1
  
• STEP 2
• STEP 3
• STEP 4

Navigate to https://mfa.uhn.ca

 

 

Provide your UHN username and password, click Log In.

 

You will be taken to the enrolment process, where you can select from three options.

a. If you select phone, you will need to provide mobile phone number(s) to receive an automated phone call.

 

b. If you select text message, you will need to provide your mobile number to receive a text message code.

 

c. If you select mobile app, click on Generate Activation Code.

Follow the instructions on your screen and scan the barcode by taking a photo with the app. You can also select manually enter code and enter both the activation code and URL.

 

Once you have successfully authenticated using the method of your choice, you will be redirected to the MFA User Portal.

From the MFA User Portal, you can update the method you use to authenticate, change your phone number or activate your Microsoft Mobile Authenticator App.