When people come to UHN, they can and should expect the highest quality in the domains below — and it’s our privilege to deliver on them.
UHN's Essentials represent our central responsibilities as a leading academic health sciences centre.
UHN's Strategic Priorities build on our Essentials and help us deliver A Healthier World.
- Patients, clients and families are empowered as partners in their care.
- Awareness, communication and equitable access.
- Consistent superior patient and family experiences.
- Transformed spaces to deliver the most advanced care, research and education.
- Right care, right place, right environment — including what can be done at home!
- Strong governance and risk management.
- Revenue growth and operational efficiency.
- Long-term financial stability.
- UHN is the partner of choice for community agencies, health service providers, foundations, donors, academia, government and industry.
- Advocate with our partners for system change.
- Growth, development and well-being.
- TeamUHN — one organization, one team, one purpose.
- Consumer-centric culture focused on outcomes and performance with demonstrated respect for all.
- Highest levels of safety and quality care.
- Meaningful and measurable progress towards zero preventable harm for patients and staff.
- Optimized foundational systems, tools and infrastructure.
- Consumer-centric systems, processes, experiences.
