Safest health care for patients and staff
I take personal responsibility for patient and workplace safety by:
- Self-checking, double-checking and partnering with colleagues to avoid errors
- Communicating clearly and accurately
- Asking questions and expecting questions to be asked about practice
- Speaking up for safety without fear of retaliation, intimidation, harassment or discrimination
Kindness and respect in every interaction
I have care and concern for others by:
- Showing interest and concern and actively listen to understand the views and needs of others
- Greeting others, and speaking in ways that are easily understood
- Listening and responding in a calm, compassionate manner regardless of the situation
- Living up to UHN's standards for customer service by making those we serve my highest priority
Collaboration, Cooperation, and Diversity
I am committed to supporting my colleagues by:
- Viewing all my colleagues as valued and trusted members of the team, regardless of position, experience, role or title and always communicating honestly and respectfully
- Contributing to my work group in positive ways and supporting the efforts of others to build our team
- Treating all colleagues with respect and dignity; valuing differences in background, culture and ethnicity
- Listening to and considering constructive feedback provided by others
Ethics, Respect, and Responsibility
I conduct myself with integrity by:
- Being trustworthy and behaving ethically
- Taking concerns raised by others seriously and seeking resolution
- Respecting privacy and confidentiality of patients and employees and adhering to UHN's policies and regulatory requirements
- Taking responsibility for resolving problems and asking for help when issues go beyond my ability, scope or authority
Optimize our resources for the greater common good
I use resources wisely by:
- Carefully managing the use of health care, research, teaching and operational resources
- Developing and employing our health human resources for optimal quality and safety
- Holding myself and others accountable for achieving performance expectations
- Working efficiently and effectively to eliminate waste (time, supplies, natural resources, etc.)
