Before contacting Patient Relations, please speak to your health care team. It's your right to ask questions and express concerns about your or a loved one's care. Your health care team may be able to act on your concerns and answer any health care-related questions right away. If more support is needed, you are welcome to contact us.
Ways to contact us:
Online
Please submit your feedback to Patient Relations by filling out our online form. This will make sure we have the information we need to help you.
Submit Feedback
By email
patientrelations@uhn.ca
If you are not able to complete the online form, using email is best. It allows you the time to explain your question or concern clearly. We can also make sure we have accurate details and correct spelling of names.
By phone
416 340 4907
If email is not possible, please call and leave a voicemail. Please remember to provide your name and phone number slowly and clearly so we know how to reach you.
By mail
Patient Relations
University Health Network
200 Elizabeth Street
Toronto, ON M5G 2C4
We check emails and voicemails regularly, between the hours of 8:30 am and 4:00 pm, Monday to Friday. Our department is closed on weekends and statutory holidays. We try our best to respond to everyone as soon as possible, usually within two working days. During very busy times, it may take a little longer. Thank you in advance for your patience.
Visiting our
Frequently Asked Questions tab may help you find an answer to a question more quickly.
If you have a question about a hospital bill, please visit the
Accounts Receivable page.
If you would like to request a copy of your health records, please contact the
Health Records department.
